service and is increasing the geographical footprint for home visits,
developing further services for specific populations
Competence, Communication, Courage and Commitment. Their purpose is to ensure clients
are looked after with care and compassion, by workers who are competent, communicate
well, have the courage to make changes that improve care and commit to delivering this all
day, every day.
Care is our core purpose; caring defines us and our work. People receiving care expect it to be right for them and consistent.
Compassion is how we deliver care, through relationships based on empathy, respect and dignity, and is central to how people perceive their care.
Competence is necessary for our staff to have the necessary skills, expertise and knowledge and to update these regularly, to deliver the service and to understand their limits.
Communication is essential in healthcare and is central to successful caring relationships and to effective teamwork. Being a good communicator and listener are important parts of client care, as is clear record-keeping and reporting.
Courage enables us to do the right thing for the people we care for, to speak-up when we have concerns and to have the personal strength and vision to innovate and to embrace new ways of working.
Clients often look to healthcare workers for elements of social modelling; our staff should continually strive to provide the best possible guidance and care for your clients. We expect our staff to be engaged in their jobs, look after their own health, and maintain a code of conduct in their social lives in order to be that role model.